Quality management systems standards take into consideration eight quality management principles, namely, customer focus, leadership, the involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships, which are relevant and applicable to all organizations providing service. The integration of quality management initiatives such as TQM and ergonomics in the organization will provide positive results on the efficiency of the entire organization. TQM is based on quality improvement relating to the entire organizational functions. The organization selected for this discussion is Toyota Motor Company. Toyota is one of the smooth running companies in the global automobile industry.T his company introduced so many quality improvement policies in its operating system as well as work environment. The policies are intended to provide a formal continuous process by which the participating providers utilize objective measures to monitor and evaluate the quality of services. Toyota introduced a project named as TMMT (Toyota Motor Manufacturing Turkey) project in its manufacturing plant in Turkey. This project promotes so many quality assurance schemes in the organization. Those are described below. Quality target: This project was planned with the objective of production and marketing of vehicles with a standardized quality level similar to Japan production plants. The members of the TMMT project were vigilantly selected for ensuring the standardized quality level and proper training was provided to them for this purpose. The production plant and equipment were also carefully designed and established supportive for achieving the targeted objectives of the project. It focused on providing better work environments for the employees. The production process as per the TMMT project was started in 1994. The company achieved its quality targets within the stipulated time period. The accomplishment of quality targets by TMMT project helped the company to get the leadership position in the automobile industry in Turkey. Presently TMMT is a major global production base of the company on which 95 % of the production is targeted to the European markets. This indicates that a quality work environment could improve the quality of the product.

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